Refill Order

Refill Order

How the Refill order service works?
If you have a recurrent product to order monthly, bimonthly or during any period of regular time, you can ask for this service by sending a special request.

Contact us at our Customer Service by sending us an email to info@acaresupplies.com or at toll-free 1 844 379 5616.

How can I pay for a Refill order?

You can select one of the current payment methods available at our checkout page. One of our Sales Agents will previously contact you to confirm the payment you wish to use on each refill order. Don’t worry! Cards will never be charged without your consent.

What email notifications will I get regarding my Refill order?

You will receive the following notifications each time before a Refill order ships:
  • Reminder before order deadline to make changes.
You will receive an email notification 15 (fifteen) days before the estimated delivery date. You will have 5 (five) days after you receive the order notification email to make changes to your order.
  • Order verification.
If there is an issue with your order, we will notify you 15 (fifteen) days before the estimated delivery date.
  • Order confirmation.
You will receive an email notification when your Refill order shipment begins to process. Once you receive the confirmation email your shipment cannot be changed or cancelled for that shipment. If there is an issue with your order that causes a shipment to be missed, we will notify you 10 (ten) days before the estimated delivery date.
  • Shipment Confirmation
You will receive an email notification when your Refill order is shipped that will include any available tracking information from the carrier. If there is an issue with your order that causes a shipment to be missed, we will notify you 10 (ten) days before the estimated delivery date.
How will I know if there is a problem with my Refill order?
If there is any problem with your order we will contact you via email.
How will I know when my Refill order has shipped?
You will receive an email notification when your Refill Order is being shipped that will include any available tracking information from the carrier.

What happens if I do not confirm your notifications in regards my Refill order?

If you do not respond or confirm any of the notifications sent by email your order will not be processed and/or shipped. This is to protect your account and finances.

Feel free to contact us at our Customer Service by sending us an email to info@acaresupplies.com or at toll-free 1 844 379 5616.

What happens when one of my Refill order items has been discontinued?

You will receive an email notification that the item is no longer available and there will be a notification stating instructions and additional options available for you.

What happens if one of my Refill order items is out of stock?

If an item is out of stock when your order is processed you will receive an email notification and a message will be displayed on the item description. You will not be billed for the item, the current shipment will be skipped, and you will receive it by the next estimated delivery date.

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Toll-free at 1 844 379 5616

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