Shipping

Shipping Options

How many shipping options do you offer?
Acare Supplies offers Express shipping option. This means your order will be delivered within 3-5 business days after package is shipped.
What carrier company you use to deliver orders?
DHL carrier handles all of our orders. We select the carrier offering the best service for each destination. Product shipping times may vary based on fulfillment center.

How are shipping charger detenmined?

The shipping charge is based on the order’s size, weight, shipping method, and shipping address. In your cart, you will see the estimated shipping charge based on our shipping supplier costs. You will see your actual shipping cost at checkout.

What is the shipping cost on Acare Supplies?

Express International Shipping — $35.

Does Acare Supplies handle overnight shipping?

No. Due to the type of products and services we offer, overnight shipping is not available.

Does Acare Supplies handle expedited shipping?

No. Due to the type of products and services we offer, expedited shipping is not available.

Where do you ship?

We ship to all United States, Europe and Mexico. You will be notified by email if a product in your order cannot be shipped to your selected location due to shipping restrictions.

If you are interested in some of our products and you want to know if we can ship to another location or Country, please contact us at info@acaresupplies.com.

Do I need to be home to sign for my home delivery?

Yes. A signature will be required on all order sent as Express shipping.

How can I change the shipping address of my account?

Log in to your account. Select “addresses”.

Select “shipping address”, update your address details, and then save the information.

How can I change the shipping address of an existing order?

Due to automated processing, we are unable to alter any information on an online store order after it has been submitted.
If you have already submitted your order, please contact Customer Care toll-free at 1 844 379 5616 or send us an email to info@acaresupplies.com to request a modification on your shipping address.
How much time do I have to request a change on the shipping address of an existing order?
IMPORTANT: Make sure to request a modification on your shipping address at least within 24 hours, otherwise, order will be sent with the information that is detailed in your invoice.

What is a Shipping-Restricted product?

Due to customs regulations there are guidelines that prohibit certain items from shipping via air, and the United States Postal Service (USPS), further prohibits certain quantities of these items from shipping via USPS/DHL/and other carriers ground services. These items are denoted as “Shipping-Restricted,” and are classified as ORM-D (Other Regulated Materials for Domestic Transport Only):
  • Aerosol-type products in pressurized spray cans, such as hairspray, shaving cream, and spray sunscreen.
  • Products that contain flammable, volatile or corrosive chemicals, such as: fragrances, nail polish and nail polish remover.
  • Products that are, contain, or are packed with Lithium Metal or Lithium Ion batteries, such as rechargeable appliances or devices.
We are committed to getting your order to you and your return from you as quickly as possible, but we also want to do it safely and responsibly, in compliance with our carriers rules. That is why you will be informed about every notice in regards your parcel, for orders that contain Shipping-Restricted products. In case some of your products orders are considered as shipping-restricted items at customs, we will contact you to find the best way to solve the matter and finalize your order.

Why am I getting an error message that my shipping address is invalid when I know I am entering it correctly?

It may be due to a limitation on the country or location that you are trying to register.

If you are interested in some of our products and you want to know if we can ship to another location or Country, please contact us at info@acaresupplies.com.

www.acaresupplies.com

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info@acaresupplies.com
Toll-free at 1 844 379 5616

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